Frequently Asked Questions (FAQ)

Do I need an account? 

Yes. It's very easy to sign up and start taking courses today! Go to BKC OnDemand. For further directions on how to create an account see Getting Started.

Why do you collect my birthdate? 

This helps us to identify you in our database and to provide an accurate record of the courses that you have completed. For Pennsylvania providers, we are able to enter your professional development records directly into the PA Key professional development database. 

What do I do if I forget my password? 

Click the "forgot your password" link, enter your email, and a link to reset your password will be sent to your registered email address. 

What do I do if my email address changes? 

Sign in using your original email address. Once logged in, you can change Your Account email under Your Account/Email & Telephone. 

Better Kid Care’s On Demand works best with Google Chrome and Mozilla Firefox browsers. If you are having issues with the functionality of On Demand when using Internet Explorer, Edge, or Safari, please try switching the browser to Chrome or Firefox.

Regardless of browser used, in order to work best with On Demand you need to: 1: Allow pop-ups, and 2: Accept cookies.

Firefox

For pop-up blocker or to enable cookies for Firefox

Please refer to Mozilla Support for instructions on how to adjust your settings based on your browser version. Generally, these settings are found in the Options or Preferences menus.

Clearing browser cache in Firefox

If you are having issues with Firefox it may be helpful to clear the cache.

Google Chrome

For pop-up blocker or to enable cookies for Chrome

Please refer to Chrome Support for instructions on how to adjust your settings based on your browser version. Generally, these settings are found in the Preferences menu.

Clearing browser cache in Chrome

If you are having issues with Chrome it may be helpful to clear the cache.

Microsoft Edge

For pop-up blocker or to enable cookies for Microsoft Edge

Please refer to Microsoft Help for instructions on how to adjust your settings based on your browser version. Generally, these settings are found in the Settings menu.

Clearing browser cache in Edge

If you are having issues with Edge it may be helpful to clear the cache.

Safari

For pop-up blocker or to enable cookies for Safari

Please refer to Apple Support for instructions on how to adjust your settings based on your browser version. Generally, these settings are found in the Preferences menu.

Clearing browser cache in Safari

If you are having issues with Safari desktop, iPhone, or iPad it may be helpful to clear the cache.

How can I resolve problems viewing PDF's in Mozilla Firefox?

Switch from Firefox's built-in PDF viewer to Adobe Reader

1. In Firefox, select the Menu button and choose Preferences
2. Select the Applications panel
3. Find Portable Document Format (PDF) in the list and click on it to select it
4. Click on the dropdown arrow in the Action column and select Adobe Reader

For more information, see View PDF files using Firefox’s built-in viewer.

How much does each course cost?

For most courses, there is a $5.00 fee per two-hour course to receive professional development hours. You will be directed to a credit card payment screen prior to taking the assessment. You must have a credit card to complete the course for professional development credit using the On Demand system.

Can I pay for more than one On Demand course at a time?

Yes, BKC On Demand has an option to prepay for multiple courses for you and/or your staff. See Course Prepayment for details and steps for purchasing course prepayment codes.

When can I expect to get my completed certificate by email?

You should receive an email within 24 hours of your request or completion of a course. If not, please check your spam, junk, or quarantine folder before contacting the BKC office.

To obtain a certificate copy, log in to your Better Kid Care On Demand account. Navigate to “My Completed Courses.” A list of your completed courses will appear. Click on the course title that you need a certificate for, and then choose “Email Certificate” and a copy of the certificate will be emailed. 

I am seeing a blank page after I put my credit card information in, what do I do?

If your screen goes blank after entering your credit card information to pay for a course, the problem lies with your internet browser. Your transaction was not processed and your card was not charged. Close the window and open the course in a new internet browser (we recommend using the latest version of Google Chrome or Mozilla Firefox), and try again.

Are CEUs available for completing On Demand courses?

Yes! Continuing Education Units (CEUs) are available for completing Better Kid Care On Demand courses. At least 5 hours of courses must be completed to request a certificate, worth .5 CEUs. One (1.0) CEU can be earned and requested after completing 10 hours of courses.

For more details and how to request CEUs from Better Kid Care see Continuing Education Units (CEUs).

Internet Explorer settings for making a payment for online assessments

1. Go to Tools
2. Select Internet Options
3. Choose the Advanced Tab, then scroll down to the Security section near the bottom.
4. Place check marks next to Use TLS 1.1 and Use TLS 1.2.

What are the discussion forums?

Better Kid Care's discussion forum feature is available to participants who have completed any course in our online On Demand system. The discussion forum provides a way to interact with an early childhood or youth development instructor, discuss application to your own early care and education or school-age setting, reflect on what was learned, read comments and ideas from other providers, and respond to those ideas.

How do I participate in a discussion forum?

To participate in the forum for a completed course, select the Discussion Forum link from the course information screen for that specific course. The discussion forum associated with that course becomes available. Just click on the button to enter the forum. After a user participates with at least three discussion posts and/or responses to other participants' posts, the certificate of completion for that specific course will note "Participated in Discussion Forum"; however, no additional professional development hours will be credited for participation.

What discussion forums are available?

After a course is completed, the user selects the Discussion Forum button to enter the forum associated with the completed course. All Better Kid Care On Demand courses are associated with one of the following nine discussion forums. To see what course are linked to each forum, select Discussion Forum from the On Demand menu.

• Child Growth and Development
• Child Assessment
• Communication
• Health, Safety and Nutrition
• Behavior Management
• The Environment and Curriculum
• Program Organization and Administration
• Professionalism and Leadership
• Families in Society

Why can't I post a comment to a discussion forum?

To participate in a discussion forum you must first complete a course. There is a letter "C" in the far right column on the course list to designate that you completed the course.

Why can't I see the video in the course?

Please verify that your browser settings allow for cookies and pop-ups for On Demand. You can find these settings in the browser preferences panel.

See Browser Settings in this FAQ for more details on enable cookies and pop-ups for On Demand.

To make your type size bigger or smaller, use these keyboard commands.

On a PC

• Use these two keys to scale up (larger): ctrl +
• Use these two keys to scale down (smaller): ctrl -

On a Mac

• Use these two keys to scale up (larger): command +
• Use these two keys to scale down (smaller): command

See CEUs and Act 48 for Professional Development Credit for more information.

See Better Kid Care in your area for more information.