Front-line staff in school-age programs implement practices that can build a community atmosphere that encourages positive peer interactions and discourages bullying. Front-line staff create positive relationships with youth while teaching friendship, assertiveness, and conflict resolution skills. Front-line and administrative staff work together to establish clear behavior guidelines, create consistent consequences, and implement reporting and follow-through. They keep families informed and invite feedback and suggestions. (2 hours)

Objectives
- Adopt practices to create positive relationships with children and youth ages 5 through 18.
- Identify clear behavioral expectations, consistent consequences, and procedures for note-keeping and reports.
- Outline a series of lessons for teaching friendship, assertiveness, and conflict resolution skills.
- Demonstrate a plan for keeping families informed and inviting two-way communication.