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First Impressions Training Resources

Webinars and manuals for use in delivering the First Impressions program. If you have resources you'd like to add to this web page, please email Kristen Devlin (krd111@psu.edu).

First Impressions Webinar Recordings
In 2015, the NERCRD provided funding to the West Virginia University (WVU) Extension Service to provide training to several other states in the First Impressions program. As part of that program, they produced four webinars.

Visiting a Community -- Visitor's Manual from WVU Extension
This 16-page manual (PDF), developed by WVU Extension, focuses on the tourism aspects of a destination developed to focus on tourism aspects of the destination.

Visiting a Tourism Facility -- Visitor's Manual from WVU Extension
This 19-page manual (PDF), developed by WVU Extension, focuses on the visitor-related aspects of tourism facility.